Terms and Conditions

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We hope you are 100% satisfied with your The Candle Company purchase. If for any reason you are not completely satisfied, The Candle Company offers a refund or exchange on unopened and unused, full-priced items has been extended past 30 days of your purchase date.

At this time, items ordered online cannot be returned in The Candle Company store. 

If upon arrival, any part of your order is damaged, please email customerservice@thecandlecompanyllc.com as soon as possible and include your order number and a picture of the damage. Any inquiry must be received by The Candle Company within 30 days of the purchase date. Please note: Once product is removed from its original protective packaging, we cannot be responsible for any further damage due to improper handling.

All sale products are final sale and are not eligible for returns or exchanges. Online discounts and promotional codes cannot be combined with sale items. 

All custom gift sets are final sale and are not eligible for returns or exchanges.  

Bulk orders that have been pre-approved are made to order and are final sale. Bulk Orders are not eligible for returns or exchanges. Bulk discounts are not valid on sale items.

Contact our customer care:
Monday through Friday between the hours of 9:00 AM - 4:30 PM PST
Phone: 1-602-932-2532
Email: customerservice@thecandlecompanyllc.com